Terms & Conditions

Welcome to the OakenBridge website.

These Terms & Conditions govern your use of this website and any enquiries submitted through it. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use this website.

About Us

This website is operated by OakenBridge Group Ltd, trading as OakenBridge.

Email:

hello@oakenbridge.co.uk

Telephone:

020 1234 5678

OakenBridge provides non-regulated home support and companionship services across London.

Website Use

You agree to use this website only for lawful purposes.

You must not:

Attempt to gain unauthorised access to the website or its systems.

Upload malicious software or harmful code.

Interfere with the operation or security of the website.

Use the website in any way that could damage OakenBridge or other users.

We reserve the right to restrict or terminate access where misuse is identified.

Service Enquiries

Submitting an enquiry through this website does not create a contract for services.

All enquiries are reviewed individually. We may decline an enquiry where:

The requested support falls outside our services.

We do not have suitable availability.

We believe another provider would better meet the individual's needs.

The requested service requires regulated care.

Our Services

OakenBridge currently provides non-regulated home support and companionship services.

Examples include:

Companionship

Social visits

Shopping support

Accompanied appointments

Light practical assistance

Community outings

Wellbeing support

Family reassurance

Service availability depends on location, staffing and scheduling.

Services We Do Not Provide

OakenBridge does not currently provide regulated personal care or clinical services.

This includes, but is not limited to:

Washing

Bathing

Dressing

Toileting

Medication administration

Nursing care

Clinical treatment

Medical advice

Where regulated care is required, we will advise families to seek an appropriate regulated provider.

Consultations

Initial consultations help us understand your needs and determine whether our services are suitable.

A consultation does not guarantee that services will be offered.

Following a consultation, we may recommend an alternative provider if we believe this is in the individual's best interests.

Service Availability

Although we aim to respond promptly to enquiries, we cannot guarantee immediate availability.

Support is offered subject to:

Staff availability

Geographic coverage

Suitability assessment

Operational capacity

Fees and Payment

Information about fees will be discussed before any services begin.

No payment is required simply to submit an enquiry through this website.

Where services are agreed, payment terms will be provided separately before support commences.

Cancellation

If a consultation or visit has been arranged, we ask that reasonable notice is provided where possible if you need to cancel or reschedule.

Future cancellation policies may be included within individual service agreements.

Intellectual Property

All content on this website, including but not limited to:

Text

Logos

Branding

Graphics

Images

Icons

Layout

Design

is owned by or licensed to OakenBridge Group Ltd unless otherwise stated.

You may not copy, reproduce or distribute any content without our prior written permission.

Accuracy of Information

We make every reasonable effort to ensure information published on this website is accurate and up to date.

However, we cannot guarantee that all information will always be complete, current or free from error.

Content may be updated without notice.

Third Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

OakenBridge is not responsible for the content, privacy practices or availability of external websites.

Limitation of Liability

Nothing within these Terms & Conditions excludes liability where exclusion is not permitted under applicable law.

To the fullest extent permitted by law, OakenBridge Group Ltd shall not be liable for indirect, incidental or consequential loss arising from the use of this website.

Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy.

Please also refer to our Cookie Policy for information about cookies used on this website.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always appear on this page.

The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Related Pages

Please also read our:

Privacy Policy

Cookie Policy

Accessibility Statement

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

OakenBridge Group Ltd

Trading as OakenBridge

Email:

hello@oakenbridge.co.uk

Telephone:

020 1234 5678

End of Terms & Conditions