Privacy Policy

Last Updated: August 2026

OakenBridge Group Ltd ("OakenBridge", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our services.

By using this website, you acknowledge that you have read this Privacy Policy.

Who We Are

Legal Entity:

OakenBridge Group Ltd

Trading Name:

OakenBridge

Email:

hello@oakenbridge.co.uk

Telephone:

020 1234 5678

OakenBridge provides non regulated home support and companionship services for adults and older people across London.

Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

This includes:

Your name

Email address

Telephone number

Postal address (where relevant)

Details contained within enquiry forms

Information you provide during consultations

Correspondence you send us

Information collected automatically

When you visit our website we may collect limited technical information including:

IP address

Browser type

Device information

Pages visited

Date and time of access

Website performance information

Where analytics tools are introduced in future, this Privacy Policy will be updated accordingly.

How We Use Your Information

We use your information to:

Respond to enquiries

Arrange consultations

Discuss our services

Provide customer support

Improve our website

Maintain records

Comply with legal obligations

Protect our business against fraud or misuse

We only collect information that is relevant to these purposes.

Our Lawful Basis for Processing

Under UK GDPR, we process personal information using one or more lawful bases, including:

Consent

Contract

Legitimate Interests

Legal Obligation

The lawful basis depends upon why we are processing your information.

Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

Professional advisers

IT service providers

Website hosting providers

Legal or regulatory authorities where required by law

Insurers where appropriate

Any third party processing personal information on our behalf is expected to maintain appropriate security and confidentiality.

Data Retention

We keep personal information only for as long as necessary.

Enquiry information is normally retained only for the period required to respond to your enquiry and manage any ongoing relationship unless a longer retention period is required by law.

Where services are provided, information may be retained for longer to comply with legal, contractual or regulatory obligations.

When information is no longer required, it will be securely deleted or anonymised.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Loss

Misuse

Disclosure

Alteration

Destruction

While no website or electronic system can ever guarantee absolute security, we continually seek to maintain appropriate safeguards.

International Transfers

We aim to store and process personal information within the United Kingdom or countries offering an adequate level of data protection.

Where information is transferred internationally, appropriate safeguards will be implemented in accordance with UK data protection law.

Your Rights

Under UK GDPR, you may have the right to:

Access your personal information

Request correction of inaccurate information

Request deletion of personal information

Restrict processing

Object to processing

Request transfer of your information where applicable

Withdraw consent where processing is based on consent

Requests can be made using the contact details provided below.

We may request proof of identity before responding.

Our website may use essential cookies required for the operation of the website.

Where optional cookies are introduced in future, we will request your consent before placing them on your device where required by law.

Please refer to our Cookie Policy for further information.

Links to Other Websites

Our website may contain links to third party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to read their privacy policies before providing personal information.

Children's Privacy

Our website is intended for adults.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been provided without appropriate authority, we will take reasonable steps to remove it.

Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about the ICO is available at:

https://ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

The "Last Updated" date at the top of this page indicates when this policy was most recently revised.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

OakenBridge Group Ltd

Trading as OakenBridge